Return & Refund Policy
At SON OF MAN LLC, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted for purchases made through sonofmantrade.com.
By placing an order on our website, you agree to the terms outlined in this Policy.
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1. Return Eligibility
Customers may request a return within 30 calendar days of receiving their order.
To be eligible for a return, the item must:
- be unused and in its original condition;
- be returned in its original packaging;
- include all accessories, manuals, and original components (if applicable);
- not be damaged due to misuse, neglect, or improper handling.
Proof of purchase (order confirmation or receipt) is required for all return requests.
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2. Non-Returnable Items
The following items cannot be returned unless they arrive defective or damaged:
- personal care and hygiene products that have been opened or used;
- intimate or health-related products where hygiene regulations apply;
- digital products, downloadable content, or gift cards;
- customized or personalized products;
- clearance or final sale items, unless required by applicable law.
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3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or with missing components, please contact us as soon as possible, preferably within 7 days of delivery, at support@sonofmantrade.com.
To help us resolve your request promptly, please include:
- your order number;
- a description of the issue;
- clear photographs showing the product and packaging.
We may offer a replacement, store credit, or refund, depending on the circumstances.
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4. Return Authorization
Do not send products back without prior authorization.
Before returning any item, please contact:
Email: support@sonofmantrade.com
Our customer support team will provide return instructions if your request is approved.
Unauthorized returns may be refused.
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5. Return Shipping Costs
Any original paid shipping charges, including Express Shipping fees, are non-refundable unless the return is due to our error or a defective product.
Customers are responsible for return shipping costs unless the return is due to our error, or the item is defective, damaged, or incorrect.
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6. Inspection of Returned Items
Once your returned item is received, it will be inspected.
If approved, your refund or exchange will be processed.
If the returned product does not meet the eligibility requirements, the return may be declined and the item may be sent back to you.
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7. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing times vary depending on your payment provider but generally take 5–10 business days after approval.
Your financial institution may require additional time to post the refund.
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8. Exchanges
We replace items only if they are:
- defective;
- damaged;
- or incorrect.
If you require an exchange, please contact our support team before returning the item.
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9. Order Cancellations
Orders may be canceled only before they have entered processing or shipment.
Once an order has been processed or shipped, it cannot be canceled.
If cancellation is approved before shipment, a full refund will be issued.
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10. Refused Deliveries
If a shipment is refused by the customer or returned due to an incorrect address provided by the customer, SON OF MAN LLC reserves the right to deduct any shipping, return, customs, or handling costs from the refund, where permitted by law.
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11. Chargebacks
Customers are encouraged to contact us first if they experience any issue with an order.
Initiating a chargeback without first contacting our customer support may delay the resolution process.
We reserve the right to provide documentation to payment processors regarding disputed transactions.
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12. International Orders
International orders may be subject to customs duties, import taxes, VAT, or other governmental fees imposed by the destination country. SON OF MAN LLC does not collect these import duties or taxes at checkout unless otherwise indicated. Any applicable charges imposed by customs or local authorities are the responsibility of the customer. Such charges are not refundable by SON OF MAN LLC.
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13. Consumer Rights
Nothing in this Policy limits or excludes any mandatory rights provided under applicable consumer protection laws in your country or region.
Where local law provides greater protection than this Policy, the applicable law shall prevail.
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14. Contact Us
If you have any questions regarding this Refund & Return Policy or wish to request a return or refund, please contact us:
Business Name : SON OF MAN LLC
Address : 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email : support@sonofmantrade.com
Phone : +1 (628) 600-9002
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)